Customer Complaint Management Software
Complaint Management Solution comprehensively manages complaints from
customers a nd channel partners. The real-time visibility provided by the complaints
management software solution enables organizations to track each complaint through
its lifecycle from recording and initiation, to investigation, reporting, and closure,
following the appropriate process to ensure that nothing slips through the cracks.
A powerful analytics and reporting capability with graphical dashboards helps managers
perform trend analyses and spot recurring problems. Based on a complaint, managers
can drive root cause analyses in a timely manner, and trigger internal or supplier
corrective and preventive action (CAPA). At the enterprise level, organizations
can increase customer satisfaction and retention through improved responsiveness.
Features
- Complaint Recording
- Routing
- Investigation and Response
- Regulatory Reporting
- Report & Analytics
- Automated response emails
- Service Level Agreements
- Integrated template and document handling
- Customizable screens
- Audit trail